What are SIP Timers?

SIP Timers T1, B, and F are used to determine mainly how long it takes for the remote device to respond before the sender considers it a timeout. 32 seconds is a very common number to see for things for … Read More

What is the call quality like?

VoIP uses digital circuits (unlike the analog circuits that traditional telephone service uses) to provide 100% quality across the line. In fact, using one of our VoIP phones may even sound a little weird to you at first, since the … Read More

How long does it take to switch over? Do I have to do anything special?

The conversion process is straightforward, but there are a few things that are beyond our direct control. If you are getting new service and not porting any old phone numbers over, then the process can be very fast – it … Read More

Is there an extra fee for long-distance? What about taxes and surcharges?

All calls to numbers anywhere in the United States and Canada are included at no additional cost. That means all local and all long-distance is included for free. International calls can be made at a per minute rate but require … Read More

Can I keep my old number? Can I get new ones? What about toll-free?

Yes, you can almost always keep an existing number (we have to say “almost” because we cannot guarantee that your old number will be able to port to our service, but we have never run into a case where it … Read More

How is it billed? Per line? Per person? Per phone?

SmartVox VoIP is not like traditional phone service; there is no limitation to the number of calls that you can make and no limitation to how many phone numbers you can have. So the concept of a “phone line” no … Read More

Do I have to get new phones?

Yes, you need VoIP phones to use SmartVox service. VoIP phones look and act like normal desktop phones, but they connect to your office network, not the phone jacks. You may already have compatible VoIP phones from a previous installation, … Read More

Do you provide residential service?

Not at this time. SmartVox is only for business use and we cannot provide residential service. We can put a “home office” phone at your house, but we cannot provide service to everyone on your street.

Do I need Internet service? What if it goes down?

Yes, you need Internet service from an Internet Service Provider (ISP) in order to use SmartVox VoIP services. We do not provide the Internet service – you have to get that from someone else. If your Internet service goes out, … Read More

What does “hosted” mean?

Hosted means that the phone we put on your desks use our servers in the cloud. This is the same thing that “hosting” a web site means. Other service options are available, most of which are generally custom solutions to … Read More