All calls to numbers anywhere in the United States and Canada are included at no additional cost. That means all local and all long-distance is included for free. International calls can be made at a per minute rate but require … Read More

Yes, you can almost always keep an existing number (we have to say “almost” because we cannot guarantee that your old number will be able to port to our service, but we have never run into a case where it … Read More

SmartVox VoIP is not like traditional phone service; there is no limitation to the number of calls that you can make and no limitation to how many phone numbers you can have. So the concept of a “phone line” no … Read More

Yes, you need VoIP phones to use SmartVox service. VoIP phones look and act like normal desktop phones, but they connect to your office network, not the phone jacks. You may already have compatible VoIP phones from a previous installation, … Read More

Not at this time. SmartVox is only for business use and we cannot provide residential service. We can put a “home office” phone at your house, but we cannot provide service to everyone on your street.

Yes, you need Internet service from an Internet Service Provider (ISP) in order to use SmartVox VoIP services. We do not provide the Internet service – you have to get that from someone else. If your Internet service goes out, … Read More

Hosted means that the phone we put on your desks use our servers in the cloud. This is the same thing that “hosting” a web site means. Other service options are available, most of which are generally custom solutions to … Read More

Voice over IP (VoIP) is a way to deliver voice communications over Internet Protocol (IP) networks, such as the Internet. It is sometimes also called IP telephony, Internet telephony, broadband telephony, or Internet phone service. VoIP is a stable, mature … Read More