What do the Buttons on my Phone do?

Do Not Disturb (DND) The DND button will tell all inbound calls that you are busy and do not wish to be disturbed. When activated, you will hear a long stutter dial tone when you place a call. DND causes … Read More

How to check voicemail

If your Message Waiting Indicator (MWI) light is on, or you hear a stutter dial tone when you place a call, then you have a message waiting in your voicemail. You can press the VOICEMAIL button or dial *97 to … Read More

How to Set up your Voice Mail

When your phone firsts arrives, it will have a voice mail button configured on it. This is the one that looks like an envelope, on the top right of the main set of buttons on your phone. Pressing it will … Read More

How to use SmartVox vFAX Service

Our virtual FAX product, vFAX, allows FAXes sent to your FAX number to be received as PDF email attachments at one or more email addresses within your company. It also allows one or more authorized email addresses within your company … Read More

Bad NANPA Prefixes

The following NXX prefixes look to be US/Canada/Mexico NANPA numbers but are in fact international destinations if called from the US. If you run an Asterisk system and are concerned about toll-fraud, then you should block outgoing calls to these … Read More

Can I move my phone somewhere else?

Yes, you can! Our SmartVox platform works from just about anywhere where you can plug your phone into power and plug it into network. Note that some phone models (namely the Cisco SPA525G2 and some Grandstream models) have wifi capabilities, … Read More

Setting up Wifi on Cisco SPA525G2

To set up wifi on the phone (note that this must be performed without a network cable plugged into the phone): Press Menu button (looks like a document with folded corner) Go to option 8, “Network Configuration” and press center … Read More

How to use Grandstream Wave

Granhdstream Wave is a mobile device application that allows you to use your mobile phone, tablet, or other device as an extension of your SmartVox phone system. This means your mobile phone has an app running on it that is … Read More

What are SIP Timers?

SIP Timers T1, B, and F are used to determine mainly how long it takes for the remote device to respond before the sender considers it a timeout. 32 seconds is a very common number to see for things for … Read More

Switch from Spectrum

Spectrum Raises Prices.  Surprise? Are you paying too much for phone service? As you may be aware, Charter Communications purchased Time Warner Internet and has renamed the service under their Spectrum banner.  This means if you were paying Time Warner … Read More

What is the call quality like?

VoIP uses digital circuits (unlike the analog circuits that traditional telephone service uses) to provide 100% quality across the line. In fact, using one of our VoIP phones may even sound a little weird to you at first, since the … Read More

How long does it take to switch over? Do I have to do anything special?

The conversion process is straightforward, but there are a few things that are beyond our direct control. If you are getting new service and not porting any old phone numbers over, then the process can be very fast – it … Read More

Is there an extra fee for long-distance? What about taxes and surcharges?

All calls to numbers anywhere in the United States and Canada are included at no additional cost. That means all local and all long-distance is included for free. International calls can be made at a per minute rate but require … Read More

Can I keep my old number? Can I get new ones? What about toll-free?

Yes, you can almost always keep an existing number (we have to say “almost” because we cannot guarantee that your old number will be able to port to our service, but we have never run into a case where it … Read More